CUSTOMER | Refills, it’s everyone’s business
What you will learn
Course Details:
Duration: 15 minutes
Level: All levels
Certification: Certificate awarded upon course completion
Learning Objectives:
By completing this training, you will:
Discover the key actions that L'Oréal Professionnel and Kérastase are taking to eco-design their products.
Learn how to confidently introduce refillable hair products to both new and loyal customers.
Master the 3-step "Introduce, Inspire, Add Value" communication method.
Understand the exact steps to safely refill bottles at home or in the salon.
Skills Covered:
Enhancing the salon customer experience through value-driven consultations.
Selling sustainable hair care and eco-friendly retail products.
Handling customer questions and scenarios regarding hairdresser retail products.
Who Should Attend?
This course is perfect for:
Any hairdresser or salon professional looking to improve their retail sales techniques.
Salon owners wanting to integrate more sustainable practices into their salon services.
Professionals wanting to build stronger, value-based relationships with their clients.
Why Take This Course?
Sustainability is a growing movement, and today's consumers expect beauty brands and salons to play a central role in environmental preservation. By learning how to effectively pitch refillable hair products, you not only help the planet by reducing plastic waste, but you also increase client loyalty and elevate your overall salon customer experience.