THE EMOTIONAL JOURNEY
What you will learn
Discover how to identify your clients needs and how to ensure his or her ultimate positive experience
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2 Courses
CLIENT EMOTION (ENG)
E-Learning
DESCRIPTION:
This e-learning should be done after the SALON EMOTION one.
Sometimes doing a great job is not enough to guarantee your customers' loyalty. A strong customer experience must be special, emotional, and memorable.
Level: Step 1 - foundations
Target: Hairdressing Salon Staff
Key Learnings:
- Learn about the 7 universal customer's expectations
- Dealing with these expectations in an empathic way
- Help you structure your salon action plan
Format & investment:
10-minute-online course.
Free of charge
SALON EMOTION (ENG)
E-Learning
DESCRIPTION:
This Salon Emotion module covers all the touchpoints of a client’s journey in a salon. This training will give you the best practice, tips to train your salon staff and leverage your salon, attract new clients, loyalize existing ones and make your salon an unforgettable client experience.
Level: Step 1 - foundations - MUST HAVE
Target: the whole Hairdressing Salon Staff
Key Learnings:
- Identify the 7 touchpoints of the clients’ experience in a salon.
- Discover the behaviors to adopt to implement a great customer experience in salon
- Apply the best practice & train your salon staff members through this module
- Assess your knowledge for each step of the client journey in salon
Format & investment:
The 7 step-module + a final quiz for assessment & certificate = about 1 hour
Free of charge